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Q What should I do if abnormal vibration or noise occurs during equipment operation?
A Immediately stop the machine and inspect to determine if the cause is mold misalignment, insufficient guide rail lubrication, or loose parts. Refer to the manual to adjust the mold position and add special lubricant. If the problem persists, please record a video and contact our after-sales engineer (400-106-3007). We will provide remote guidance or within 48 hours.
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Q What are the key points for daily equipment maintenance?
A Clean the work surface and guide rails daily, check the lubrication of transmission components weekly, and calibrate the sensitivity of the safety light curtain monthly. We recommend signing an annual maintenance agreement, which will allow a professional team to conduct in-depth inspections and replace wearing parts (such as brake pads and bearings) to extend the life of the equipment.
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Q How can I quickly replace damaged imported parts?
A Gangfeng Precision maintains a stock of genuine European parts. We can confirm the part model within 2 hours by using the equipment code. Domestic customers receive free shipping via SF Express by default. Urgent orders can be processed via expedited shipping, ensuring replacement within 48 hours. For international customers, we offer international shipping via DHL.
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Q What does the new equipment operation training include?
A We provide free video training, covering equipment structure analysis, safe operating procedures, part replacement procedures, and fault code interpretation. After the training, we will provide an electronic operating manual and instructional videos. We also offer remote Q&A (weekdays from 9:00 AM to 6:00 PM).
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Q How are repair costs calculated both within and outside the warranty period?
A Core components (body, motor) have a one-year warranty, while consumable parts (tools, seals) have a six-month warranty. If the product is damaged during the warranty period, you only need to bear the cost of the parts and transportation Outside the warranty period, we will provide a transparent price quote, with detailed cost information provided before repairs and a formal invoice issued after repairs.
